Support

Answers to common questions about Dotkiln. If yours is not here, email [email protected].

Common questions

What do I need to run Dotkiln?

Windows 10 or 11, 64-bit. Dotkiln also needs Microsoft Edge WebView2, which comes with Windows 11 and most Windows 10 PCs.

Windows says "Windows protected your PC"

The installer is not code-signed yet, so Windows SmartScreen may show this warning. Click More info, then Run anyway.

How do I send feedback or report a bug?

1. In Dotkiln, press F1 or open Help.
2. Click Copy diagnostics. This copies a short report about the app and any recent errors. It has no artwork, and file names and folder paths are removed.
3. Click Send feedback. It opens an email to [email protected].
4. Paste the report into the email and tell us what happened.

If copying does not work, use Save diagnostics and attach the file. We read feedback once a week.

Where is my work saved?

When you click Save (Ctrl+S), Dotkiln writes a .pxart file to the folder you choose, like any other document.

Autosave is separate. It keeps a copy in the app's own storage on your PC, which is not a file you can open. If Dotkiln closes by accident, it offers to restore your work the next time you open it. Use Save for work you want to keep.

What is a .pxart file?

It is Dotkiln's project file. It keeps the whole sprite: layers, frames, tags, the palette with its ramps, and your variants. To use the art in a game, export it as PNG, GIF or a sprite sheet.

Is there a Mac version?

Not yet. Dotkiln runs on Windows. iPad and Android versions come later, as separate apps.

How do I uninstall Dotkiln?

Open Windows Settings, then Apps, find Dotkiln and choose Uninstall.

Contact

Email [email protected].